But there was this one time… I was waiting in a long line to check in to a hotel after a very long day of driving. There were only a couple of front desk employees and it seems everyone checking in for the night was showing up at the same time. I don’t mind waiting and I do understand when things take some time, so I was just waiting patiently for my turn. About 15 minutes in, a woman tried to skip the line and interrupt the clerk at the desk. Of course, I couldn’t let her do that without saying something. So, I did. I asked her,” Why are you skipping the line?” Her response was that she had a very long day and only had a question to ask. I looked at her and asked her if she realized that everyone in the line had a long day and we all had one question too, “Can I check in to my room?” As it turns out, her question was not so simple and it took time and effort to get her an answer, but she DID wait in line for that answer.
I had another experience at a sporting competition. I was waiting in line at the bathroom with my young daughter. There were probably ten people in front of me and 5 people behind me. My daughter really needed to go, but everyone standing in that line needed to go. So, we waited patiently with our legs crossed and lips pursed. Until, one mom ran past all the women and girls with her daughter in tow and took a stall before the next person in line had a chance to enter. Upon exiting the stall she made comment that her daughter “really had to go”. Well, we weren’t standing in line because we didn’t have to go. Everybody in that line had to go. Why was her daughter’s need more urgent than anyone else’s in that line?
If there is a line, more than likely, there isn’t a shortcut you can take without setting someone else back.
I have been noticing more and more people living in their own little world. I am sure I am guilty of this myself occasionally. But, I just want to remind everyone that we all have our struggles. Time is always running short and there are always places we need to go and a lot of the time, we are already late. So, it’s just that much more important that we remember to be courteous and patient and to try to find the joy in our heart in the midst of it all.
You may ask yourself why I am writing about this. Well, it’s about to be full-on summer here at the nursery. The heat and the humidity get to all of us. Checkout lines do get long sometimes, computers do shutdown occasionally and sometimes we just can’t step away to personally show a customer something. We always try our best to be helpful to our customers. We really do want you to enjoy your visit, purchase some plants and/or other items and leave with a desire to come back and shop again. However, our ability to help our customers is sometimes dependent upon the customer’s attitude and their willingness to be patient.
So, here are just a few things I considered when writing this article that some customers do seem to get a little miffed over, but really, there are reasons that things are the way they are. Honesty and openness are always beneficial in any relationship, so I am going to be really honest about the way some things go here and maybe help you understand a little bit of why things happen the way they do…
Sometimes things on the nursery grounds aren’t priced and we can’t always get an immediate answer on pricing. We do our best, but if:
A). A plant is fresh off the truck and waiting to be priced, we can’t tell you how much it is until it is actually priced. You may have to wait just a bit for that price.
B). An antique item has lost its price tag and has been on the nursery grounds longer than most of the trees, it may take us a little time to get you a price.
C). If you are asking for a discount due to perceived damage to an item, it may take us a little time to get you an answer. And, sometimes the perceived damage is actually intentional artistry or if it’s a plant, it may be that it is currently dormant, but totally healthy and going to be beautiful in no time.
Also, there are only a few people that handle deliveries, scheduling appointments, etc. at the nursery. If those people are out of the nursery or off for the day, we probably can’t tell you an exact date of when something can be delivered to you or when you can have your appointment. It’s just how it works. We will get back to you as soon as we can, but it may be the next day or two before we can give you an answer. If you don’t hear from us in a day or two, give us a call or send an email and ask!
We only have so many designers and so many landscape crews working and in the spring especially we get VERY busy. It’s not unusual for someone to wait weeks to get in for an initial consult and another few weeks to come back to review the design and then even more time before they get on the install calendar. There are always customers in line ahead of you for consults/installs/etc. And, it’s always a good idea to set up an appointment early. In other words, make your initial consult appointment during the winter months if you want to have an early spring install.
And lastly, if you set an appointment to meet with a designer at the nursery, whether it’s a large design or a short advice appointment, please remember that we have set aside time specifically to meet with you. If you can’t make it, that’s no big deal, but please give us a call to let us know. If we are able to schedule someone else in that time slot, we will. People are sometimes waiting weeks to get in to meet with one of us – give us the opportunity to put someone else in your spot if you can’t make it or no longer need the appointment.
So, I hope you all know that WE LOVE OUR MAAS NURSERY CUSTOMERS!!! We are always striving to make your experience better – we want your repeat business. So, if things aren’t going the way you expect, please let us know. We will do our best to help our customers in any way we can. And just a little word to the wise – it’s always much easier to help a customer who has a patient and joyful heart in the midst of it all.